Shipping policy

Shipping

When will I receive my order?
If you order caviar by 12PM EST Monday through Thursday, we’ll ship it out same day so it lands on your doorstep the very next day. (Yes, we move fast when it comes to roe.)

Heads up: We do not ship Friday - Sunday (aka no delivery Saturday - Monday). Orders placed after 12PM EST on Thursday through Sunday will ship the following Monday for Tuesday delivery. We also do not ship out or deliver on holidays.

Pro tip: Order at least 2 days before you want it in case life (or UPS) throws a curveball. December is wild, with heavy volume orders, please place your orders at least 3 days ahead of time to account for potential shipping delays that tend to happen around the holidays.

Where do you ship?
Anywhere in the lower 48. Sorry Alaska and Hawaii, you’re gorgeous, but we can’t get there (yet).

We unfortunately CANNOT ship to PO Boxes.

How do you pack and ship your caviar?
We ship overnight with UPS because caviar deserves VIP treatment. Your jars are tucked into insulated boxes with gel packs that keep them perfectly chilled for up to 48 hours.

Please note: All orders will require signature upon delivery.

Can I change or cancel my order once an order has been placed?
Our team packs and ships caviar faster than you can say “pass the blinis.” Once an order’s placed, we can’t make changes or cancellations.

What do I do if there is a delivery exception on my shipment?
First, don’t panic. We’ll stay on top of the shipper and push to get it to you ASAP. If you missed the first delivery attempt, UPS will swing by again the next day. If it’s inching toward that 48-hour mark, you can also try to pick it up at your local UPS spot. If your package shows up late and not cold, reach out right away at hello@eatroehouse.com. Keep everything exactly as it arrived (packaging, product etc), We’ll need it to file a claim and make things right.

Can I place a pre-order?
At this time, we cannot accept pre-orders through our site. Please place your order before 1PM EST the day before you would like to receive your caviar.